Refund policy

At Bosita, we take great care in packaging our products with love so they reach you safely. However, in the unlikely event that your order arrives damaged, we are here to help. Our policy is customer-friendly, and we always strive to favor our customers in every possible way to ensure a seamless shopping experience. You can shop with confidence, knowing that we have your back!

1. Damaged or Defective Items (Return)

If your merchandise arrives damaged, please send us a video of the damaged product and packaging within 24 hours of receiving your order. A video of the unboxing process is compulsory for verification. We will resolve the issue immediately. Contact us at support@bosita.in with the necessary details. such as order Id or Registered Contact Details.

2. Returns & Store Credit

We understand that sometimes a product may not fit your home as expected. To accommodate such situations, we offer returns under the following conditions:

  • Return requests must be initiated within 10 days of delivery.

  • The product must be unused, in its original packaging, with all tags and documents intact.

  • Returns are processed free of charge. We will arrange a pickup from your doorstep.

  • Once package is received & Inspected REFUND will be proceed within 3-5 Business Day. 

  • Upon successful return, we will issue store credit for the value of the returned item(s), which can be used for future purchases.

  • Shipping charges (if applicable) from the original order are non-refundable.

  • If multiple returns are initiated from the same account, we reserve the right to deny further returns or apply a return fee.

  • If a previous COD order was canceled at the doorstep, we reserve the right to decline a free return.

If returning only part of an order, please hand over only the selected items to the pickup agent.

3. Damaged, Defective (Replacement)

  • Replacement requests must be raised within 24 hours of delivery along with a clear, continuous unboxing video showing the product and packaging.

  • Replacements are provided only for genuine defects or transit damage, subject to internal quality verification.

  • The product must be unused, uninstalled, and in original condition, including original packaging, tags, and documents.

  • Only one replacement or resolution per order is permitted.

Replacement requests may be declined if:

  • The product shows signs of use, wear, alteration, or improper handling

  • Damage occurred due to incorrect installation or customer misuse

  • Original packaging, tags, or accessories are missing

  • The issue is not supported by sufficient video or image evidence

  • The account shows repeated or suspicious replacement claims

Preference-Based Replacement

  • Replacement requests due to color choice, design preference, fit, or personal liking are not treated as defects.

  • Such replacements may be arranged at the customer’s request, subject to availability.

  • Additional shipping charges will be applicable and must be paid in advance.

Replacement dispatch timelines may vary based on availability and logistics.

For replacement requests, please contact:
support@bosita.in with your Order ID or registered contact details.

4. Packaging Requirements for Returns

Returned items must be sent back in their original condition and packaging. Products should be unused, and all original documents must be included to be eligible for store credit.

5. Unserviceable Pincodes for Returns

In rare cases, if your pincode is unserviceable for return pickups by our logistics partners (Delhivery, Shiprocket), we may need to wait until the service is available again.

6. Missing Items & Delivery Disputes

While cases of missing items or theft during transit are rare, we recommend taking a video while unboxing your package. A video is compulsory in case of any missing items or disputes. If you suspect tampering, contact support@bosita.in immediately.

  • If you receive an SMS/email stating that your order has been delivered, but you haven't received it, please notify us within 24 hours of receiving the delivery confirmation.

7. Shipping Delays

Bosita relies on third-party courier services such as Delhivery, Bluedart or Shiprocket and is not responsible for shipping delays. However, we will do our best to assist you. If you have a time-sensitive order, please contact our support team for assistance.

8. Order Cancellations

  • Orders can be canceled/modified only within 4 hours of placement.

  • Once an order is packed or shipped, cancellations are not permitted.

  • Refusal to accept a shipped order will be treated as a return.

  • For COD orders, repeated cancellations may result in a restriction on future orders.

  • For prepaid orders, we reserve the right to deduct two-way shipping costs in case of cancellation.

9. Return Approval Process

  • All return requests must be approved before processing.

  • Once a request is submitted, it may take up to 24-48 hours for our team to review and respond, except on holidays.

  • Once received and cleared through our quality checks, store credit will be issued, valid for 3 months from the date of issuance.

10. Offline Store Returns

Orders placed online cannot be returned or exchanged at physical retail stores. that must be done by submitting online request.

11. Bulk & Custom Orders

For bulk or custom-made orders, this return policy does not apply. Returns for such orders will be handled on a case-by-case basis.

12. Artisanal & Handmade Products

Many of our products are handcrafted and artisanal, meaning slight variations in texture, color, and size may occur. These are natural characteristics and not considered defects.

13. Dispute Resolution & Legal Jurisdiction

We aim to resolve all concerns amicably. However, in the event of a dispute, the legal jurisdiction will be Gujarat, India.

14. Contact Us

For any return or refund inquiries, feel free to reach out to :

Company Name : Bosita Retail Pvt Ltd
Email: Support@bosita.in

At Bosita, we believe in making your shopping experience as smooth and worry-free as possible. Our customer-friendly policies are designed to favor you, ensuring that you can shop with confidence and trust. If you ever have an issue, rest assured that we will do our best to resolve it in customer favor! Happy shopping! :)